sales@cryomagnetics.com We want to hear your comments and suggestions!
Technical Assistance
Cryomagnetics maintains trained service personnel in the Oak Ridge, Tennessee facility.
The fastest way to obtain technical assistance is to call (865) 482-9551. Office hours are
Monday through Friday, 8:00 am to 4:30 pm EST.
Less urgent requests can be handled via fax: (865) 483-1253 or e-mail. A phone call after normal business hours will be handled by an answering service that records your message. A Cryomagnetics' technician will call you back during normal business hours.
For support outside the United States, Cryomagnetics maintains a network of representatives around the world.
Repairs
If repair of a Cryomagnetics' product is necessary, please contact your local
representative or Cryomagnetics' facility in Oak Ridge, Tennessee. A return authorization
number will be issued to you to expedite repairs.
Standard Warranty
Cryomagnetics, Inc. warrants its products to be free from defects in materials and
workmanship. This warranty shall be effective for one (1) year after the date of shipment
from Cryomagnetics. Cryomagnetics reserves the right to elect to repair, replace, or give
credit for the purchase price of any product subject to warranty adjustment. Return of all
products for warranty adjustment shall be FOB Oak Ridge, Tennessee, and must have prior
authorization for such return from an authorized Cryomagnetics representative. This
warranty shall not apply to any product that has been determined by Cryomagnetics'
inspection to have become defective due to abuse, mishandling, accident, alteration,
improper installation or other causes. Cryomagnetics, products are designed for use by
knowledgeable, competent technical personnel.
In any event, the liability of Cryomagnetics, Incorporated is strictly limited to the purchase price of the equipment supplied by Cryomagnetics, Incorporated. Cryomagnetics shall not assume liability for any consequential damages.
General Safety Tips:
Stray Field Safety
Ice Formation in Ultra-Low Loss Dewars
LHe Transfer Line Handling
sales@cryomagnetics.com
We want to hear your comments and suggestions!
1006 Alvin Weinberg Drive
Oak Ridge, Tennessee 37830
USA
Phone: (865) 482-9551
Fax: (865) 483-1253