Technical Assistance
Cryomagnetics manufacturing methodology assures many years of reliable performance across the entire product line. Despite our best efforts, occasionally service may be required during product lifecycle. Assistance or service details are provided by following the link listed above.
Warranty Statement
Cryomagnetics, Inc. warrants its products to be free from defects in materials and workmanship. This warranty shall be effective for two (2) years after the date of shipment from Cryomagnetics. NOTE: The two year warranty period does not apply to Commercial-Off-The-Shelf (COTS) items which carry specific manufacturer’s warranties. Cryomagnetics reserves the right to elect to repair, replace, or give credit for the purchase price of any product subject to warranty adjustment. Return of all products for warranty adjustment shall be FOB Oak Ridge, Tennessee, and must have prior authorization for such return from an authorized Cryomagnetics representative. This warranty shall not apply to any product that has been determined by Cryomagnetics’ inspection to have become defective due to abuse, mishandling, accident, alteration, improper installation or other causes. Cryomagnetics, products are designed for use by knowledgeable, competent technical personnel. In any event, the liability of Cryomagnetics, Incorporated is strictly limited to the purchase price of the equipment supplied by Cryomagnetics, Incorporated. Cryomagnetics shall not assume liability for any consequential damages.
Cryomagnetics’ Terms and Conditions
Safety
There are many safety issues related to operating superconducting magnets and cryogenic systems. Knowing how to be safe when dealing with potentially dangerous voltages, extremely cold temperatures and very high magnetic fields are important points to consider. Novice users are strongly recommended to take a course, or at the very least receive training from experienced personnel prior to operating superconducting magnet systems. Please follow the link above to navigate to our safety page.
